Delivery & Returns

For customer orders, we offer two packaging options; 'Eco' and 'Luxury'.

Eco: Your garments are wrapped in tissue paper, sealed with a biodegrabable sticker and shipped in a Fleur of England envelope. This envelope is then placed inside a padded eco-envelope to protect it during shipping. This option is fully recyclable. 

Luxury: Your garments are wrapped in tissue paper, sealed with a biodegradable sticker and placed inside a luxury Fleur of England gift box. The box is made from sustainable sources and is designed to be kept and re-used. This is shipped in a padded eco-envelope for extra protection which is fully recyclable. 

Please select which packaging option you would like when selection your shipping option. All orders over £250 are packed in a luxury gift box as standard. 

International orders are generally delivered within 3-6 working days, however deliveries outside of the UK are currently subject to delays due to COVID-19 and Brexit. We will do our best to get all deliveries to you as soon as possible.

European Union Countries:
All EU shipments will be sent 'Delivered Duty Paid' which means we will pay all the import & duties. You will pay just one shipping fee at checkout and will receive no further import charges in addition to this.

Please note, due to brexit we are unable to offer our EU customers free express delivery on orders over £500.

USA & Rest of World Countries:
Garments are sent via Royal Mail "International Signed For" or with DHL express services. Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. As we have no control over these and cannot predict what they may be, additional charges for customs clearance must be borne by you.

Exchanges & Returns

Please take care with unpacking and repacking. Please also ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been worn or is returned in a soiled condition. E-vouchers cannot be exchanged for cash.

We cannot be held responsible for goods lost in transit. We recommend that you send by registered post and retain proof of postage.

Refunds and exchanges are made approximately one week after receipt of goods to allow for inspection. Customers who have paid by credit card will have their account credited. We will not make refunds to a third party. As soon as we receive your returned goods we will process your request. Replacement goods will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.

Unfortunately, we cannot accept returns of hosiery, due to hygiene reasons.

If you live in the UK you can download a returns form here.

For International returns download here. 

PLEASE NOTE Our office opening times are between 9am and 5pm Monday to Friday (GMT)