Refunds and exchanges
We have taken every care to produce the highest quality product.
If however you are not completely satisfied with your purchase, we will refund or exchange the garment within 14 days of receipt, provided that the product is still in perfect condition, unworn and with all tags attached.
The returns form enclosed with your order must be completed in full and accompany the item(s) you wish to return. If you can't find this, please download our returns form.
All goods must be returned in their original condition, unworn and with all tags attached in their original packaging. Please declare value of goods as zero. Goods must be returned to:
Fleur of England,
7 Zetland Road,
Please take care with unpacking and repacking. Please also ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or washed. Unfortunately, we cannot accept returns of hosiery, due to hygiene reasons.
E-vouchers and gift certificates cannot be exchanged for cash.
We cannot be held responsible for goods lost in transit.
We recommend that you send by registered post and retain proof of postage.
Refunds and exchanges are made approximately one week after receipt of goods to allow for inspection.
Customers who have paid by credit card will have their account credited. We will not make refunds to a third party.
As soon as we receive your returned goods we will process your request. Replacement goods will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you immediately to offer an alternative.
If you believe your item is faulty please email us at firstname.lastname@example.org. Please return the item to us and if we are in agreement we will happily refund or exchange the item.
Due to the delicate nature of our limited edition lingerie products, we recommend that you follow the care label inside the garments in order to keep your lingerie in good condition.
We highly recommend hand washing all of our lingerie in gentle soap flakes, hand washing liquid or a neutral shampoo.
Wash dark, light and coloured fabrics separately. Wash hosiery separately as bra hooks & fastenings can catch. Allow to drip dry over a bath or shower. This should substantially lengthen the life of your lingerie.
Try not to wear light lingerie under dark clothes or denim as this can dull and dye delicate fabrics instantly.
Machine washing could cause damage to your garment for which Fleur of England will not accept responsibility.