FAQs

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I don't live in the UK, how do I work out my Fleur of England size?

Please browse our International Sizing page. Here you will find our size convertor for bras. Simply pop in your size and convert it to our Fleur of England UK size. There are also useful size charts for our soft pieces and bottoms. If you don't know your bra size please use our bra calculator to enter your underbust and overbust measurements. There is a step by step by step guide to finding your size.

I don't live in the UK, how does international shipping work?

International orders are generally delivered within 3-6 working days, however can be subject to customs delay. Garments are sent via Royal Mail "Airsure" or "International Signed For" services. For orders made from the UK or the European Union, 20% VAT is included. All orders placed from outside the UK and Europe will have the VAT deducted.

If your order is over the value of £500.00 it will be couriered via FedEx.

Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.

How does the exchange and return process work?

At Fleur of England, we are dedicated to creating exquisite and perfect lingerie. However, if you find that you need to return or exchange your item, please find the exchange/return form sent to you with your order sheet. If you can't find this, please download our returns form. Complete this and explain your reason for returning/exchanging your item. Contact our head office on +44 (0)117 924 4177 to discuss exchanges. Please note that with our returns policy, you must return within 14 days of receiving your items, and they must be unworn and in perfect condition. Our return address is Fleur of England, 7 Zetland Rd, Redland, Bristol, BS6 7AG. See also: Terms and Conditions

Babydoll sizing, how does it work and will it fit me?

Our babydolls are sized S, M and L. This makes them easy to buy as gifts. We advise that a small fits a 32A, 32B and a 30C cup and would be and 8-10 UK dress size. A medium fits 34 A/B and 32C and would be a 10-12 UK dress size. A Large is recommended for a 36 A/B and 34C and would be a 12-14 dress size. If you are unsure or are a different cup size from those recommended please email help@fleurofengland.com and our expert lingerie advisors will help you choose the perfect size. Please refer to our sizing guide for help.

Boudoir bra sizing, how does it work amd will it fit me?

Our boudoir bras are sized S, M and L. This makes them easy to buy as gifts and they look gorgeous with the bow ties briefs. We advise that a small fits a 32A, 32B and a 30C cup and would be and 8-10 UK dress size. A medium fits 34 A/B and 32C and would be a 10-12 UK dress size. A Large is recommended for a 36 A/B and 34C and would be a 12-14 dress size. If you are unsure or are a different cup size from those recommended please email help@fleurofengland.com and our expert lingerie advisors will help you choose the perfect size.

I haven't received a confirmation email for my order?

Firstly check your spam / junk email folder. Sometimes the confirmation is here. However if you still can't find it please call us on +44 (0)117 924 4177 and we can quickly and easily tell you if your order has gone through.

Do you ever go on sale?

At Fleur of England, we pride ourselves on gorgeous exclusive lingerie. All of our styles are limited edition, so we do not run online sales. To be the first to know about our occasional exclusive promotions, feel free to sign up to our newsletter, using the form at the bottom of any page.

Will you be getting in any more sizes/new stock?

All of our styles are limited edition. However occasionally due to popular demand we have new stock. If you size is unavailable please email help@fleurofengland.com to see if your size will be restocked. Additionally we bring out 10 news collections per year, with many bestselling styles carrying through the seasons. Search by 'new' items to see these.

Can you send this with discreet packaging?

Yes, we offer a discreet packaging service. All orders are beautifully wrapped in tissue in a Fleur of England box. This is then sent in a plain white padded envelope. The small sender sticker can be removed if you require your package to be completely discreet. Please include this request in the 'special requests' section of the checkout process.

I am buying a gift where do I start?

We have a gift section on the website to help you find the perfect gift.

Softer pieces such as the boudoir bra, bow tie brief, babydoll dresses, gowns and kimonos are all easy sizing for gifting. If you are a gentleman please try our Gentleman's Guide to choose the best gift for her.

Additionally, all orders come with complimentary luxury gift wrapping. Items are wrapped in pink tissue paper, in a luxury Fleur of England box within a crisp white padded envelope.

When are the new collections going to come in?

We release ten new collections per year. To be the first to know about new collections please sign up to our newsletter using the form at the bottom of any page.

Can I place an order over the phone?

Yes, if you would prefer to place an order over the phone please call +44 (0)117 924 4177. We can process payments in house. Orders made before 2pm will be dispatched the same day.